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March 29, 2021 06:00 pm

Amazon Security Staff Reported Its Own Hostile Tweets as 'Suspicious,' Fearing They'd Been Hacked

After Amazon's public relations account sent a number of tweets taunting public officials, staffers were so concerned about the "unnecessarily antagonistic" tone that a security engineer filed a suspicious activity report, believing that the company's social media account had been hacked, according to internal company documents obtained by The Intercept. From a report: One tweet, responding to Rep. Mark Pocan's criticism of Amazon labor practices, said, "You don't really believe the peeing in bottles thing, do you?" "These tweets are unnecessarily antagonistic (risking Amazon's brand), and may be a result of unauthorized access by someone with access to the account's credentials," the report states. "The tweets in question do not match the usual content posted by this account, and doesn't seem to match the quality careful wording, and doesn't report the same source-label (the offending tweets all report 'Twitter Web App' instead of 'Sprinklr')." The report was filed on Friday, according to two Amazon employees who spoke on the condition of anonymity to avoid professional reprisal, but was promptly closed out. An internal Amazon correspondence log provided to The Intercept said the tweets were "not a technical issue": "I got details from [redacted] that this is [an] ongoing PR issue and does not require any technical support. PR leadership are aware of it." "It basically got sent into a black hole," the employee who provided the log said. "Just resolved as no issue."

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