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August 20, 2020 06:16 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/_NFxp8RBBdE/lightroom-app-update-wipes-users-photos-and-presets-adobe-says-they-are-not-recoverable
Lightroom App Update Wipes Users' Photos and Presets, Adobe Says they are 'Not Recoverable'
An anonymous reader shares a report: This morning, multiple readers wrote in to alert us to a major Adobe gaff. It seems the latest update to the Lightroom app for iPhone and iPad inadvertently wiped users' photos and presets that were not already synced to the cloud. Adobe has confirmed that there is no way to get them back. The issue first cropped up on the Photoshop feedback forums two days ago, when the Lightroom app on iOS was updated to version 5.4. A user named Mohamad Alif Eqnur posted asking why all of his photos, presets, and watermark data had been removed after updating to the most recent version through the iOS app store. This was followed by replies from other users saying that the same thing happened to them, whether or not they were subscription based or free. One user posted to Reddit's r/Lightroom subreddit saying that they had lost "2+ years of edits" after the update. "I've talked with customer service for 4+ hours over the past 2 days and just a minute ago they told me that the issue has no fix and that these lost photos are unrecoverable," wrote the user. "Adobe is unbelievable some times. All I got was a 'we're sincerely sorry' and nothing else. 2+ years of photo edits just gone because of Adobe and all they give is a sorry, lmao." esterday afternoon, at 4:30pm Eastern Time, Adobe officially confirmed the issue, explaining that customers who updated to Lightroom 5.4 on iPhone and iPad "may be missing photos and presets," that those photos and presets are "not recoverable," and that they "sincerely apologize" to users who have been affected by the issue. Version 5.4.1 has already been released, fixing the issue, but it can do nothing about the lost data.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/_NFxp8RBBdE/lightroom-app-update-wipes-users-photos-and-presets-adobe-says-they-are-not-recoverable
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