Some of Our Sources
- Engadget
- Technology Review
- Joshua Blankenship
- The Logo Smith
- Six Revisions
- TutsPlus - Design
- Web Designer Depot
- My Ink Blog
- Web Design Ledger
- Freelance Switch
Help Webnuz
Referal links:
July 24, 2018 06:43 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/pa-lz-evJS4/google-is-building-virtual-agents-to-handle-call-centers-grunt-work
Google is Building 'Virtual Agents' To Handle Call Centers' Grunt Work
Google is officially building AI technology to replace some of the work in call centers, the company announced at its Cloud Next conference today, confirming earlier reports. From a report: The software is called Contact Center AI, and Google is working with at least a dozen partners, such as Cisco and Vonage, to install "virtual agents" that will be the first to pick up the phone when a customer is routed to a call center. When the customer asks something that the AI can't do, it will automatically forward the call to a human, according to a blog post by Google Cloud chief scientist Fei-Fei Li. Li writes that new AI shares some underlying technology as Google Duplex, the AI service showed off earlier this year that emulates a human voice to call restaurants and make reservations. This means that with Contact Center AI, it's unlikely a customer would know they're talking to a robot unless it was disclosed at the beginning of the call.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/pa-lz-evJS4/google-is-building-virtual-agents-to-handle-call-centers-grunt-work
Share this article:
Tweet
View Full Article
Slashdot
Slashdot was originally created in September of 1997 by Rob "CmdrTaco" Malda. Today it is owned by Geeknet, Inc..More About this Source Visit Slashdot