BetterHelp shared customer data while promising it was private, says FTC

Online counseling company BetterHelp has agreed to pay $7.8 million to settle charges from the Federal Trade Commission that it improperly shared customers’ sensitive data with companies like Facebook and Snapchat, even after promising to keep it private. The proposed order, announced by the FTC on Thursday, would ban the same behavior in the future and require BetterHelp to make some changes to how it handles customer data.

According to the regulator, the sign-up process for the company’s service “promised consumers that it would not use or disclose their personal health data except for limited purposes.” However, the FTC alleges that the company instead “used and revealed consumers’ email addresses, IP addresses, and health...

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