Twenty years later, Red Lobster still shudders at the thought of its all-you-can-eat snow crab legs disaster

When Edna Morris was CEO of Red Lobster, the restaurant chain had a $14.99 all-you-can-eat buffet. She thought she could lure in more customers by offering an all-you-can-eat buffet for $22.99 that included snow crab legs. Her ploy to fill seats worked. — Read the rest