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September 9, 2021 06:20 pm GMT
Original Link: https://www.technologyreview.com/2021/09/09/1035190/a-customer-centric-approach-is-key-in-a-post-pandemic-world/
A customer-centric approach is key in a post-pandemic world
Quoting John Lennon, Bill Kanarick describes the tectonic industry shifts brought on by the pandemic: There are decades where nothing happens, and there are weeks where decades happen. After months of hunkering down at home, consumers got used to online shopping, telehealth doctors appointments and contactless and curbside pickup, effectively doubling e-commerce sales in the…Original Link: https://www.technologyreview.com/2021/09/09/1035190/a-customer-centric-approach-is-key-in-a-post-pandemic-world/
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