Stitch Fix stylists reportedly quit in droves as the company leans on algorithms to serve customers

Stitch Fix stylists — who choose outfits for its customers — quit in droves after the company ended its flexible scheduling policy, according to a new report from BuzzFeed News. And at least one worker told BuzzFeed that employees felt like they were “training the algorithm” which also helps choose customers’ clothing, suggesting the company may be heading toward relying more on computer-generated recommendations instead of human stylists.

During a call with investors after its June earnings announcement, new CEO Elizabeth Spaulding (who started the job August 1st) said Stitch Fix stylists “play a very active role in training our machine learning models with our data science team for outfits, which our ability to generate algorithmic...

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