Top 5 Advantages of Ai Chatbots for Business

Chatbots are based on Machine Learning to gather conversational cadences that allow them to copy human conversations and react to written or spoken requests to deliver a service. They comprehend language, not just commands, since they use AI.

Chatbots are bringing a new way for businesses to communicate with the world and most importantly with their customers by the help of exploding popularity of messaging apps, the accelerated development of all kinds of sensors and wearables and of course with the rise of emerging technologies and AI chatbots.

Take a look at the top 5 benefits of chatbots, and have a better understanding of how they can contribute to your business.

1. Cost Savings

Businesses have a variety of options from ready-made softwares developed by Facebook, Microsoft and other big IT companies to choose.

First of all, implementing a full functioning chatbot, is much cheaper and faster than creating a cross platform app or hiring employees for each task. Since chatbots are automated solutions, they allow organizations to handle many customers at once, and simultaneously.

2. Easier Approach to Global Markets

Whether you are already an international brand with customers all over the world, or a local brand who is ready for global business, chatbots can solve your customer care problems in multiple languages and 24/7, 365 days a year.

3. Better Lead Generation, Qualification and Nurturing

Personalized messaging that assists consumers along buyers journey is possible with the consumer information that chatbots receive. Besides, a chatbot can also help you to determine the unqualified leads through identified KPIs and prevent you to deal with time-consuming leads.

Chatbots ensure the flow is in the right direction to get higher conversion rates. Moreover, a bot can ask the necessary and related questions, persuade the user and generate a lead for you.

4. Improved Customer Service

Chatbots can provide assistance real-time like a sales person in a real store. In addition, along with text and voice, they can present customers rich content with product pages, images, blog entries, tutorial videos based on their responses that can help them through their journey. Moreover, chatbots can offer an interactive communication where they also ask questions to understand the real problem.

With the help of chatbot platforms, organizations can handle more tasks at the same time so that no customer has to wait. This will allow companies to scale up their operations to new markets globally without multiplying incoming requests to be handled.

5. Keeping Up with the Trends

Since customers preferences verge to interact with brands via chat -as its easier and faster to use- businesses have now the opportunity to reach more customers via Chatbots while staying trendy for their customers.

Therefore, integrating your own chatbot into one of the popular platforms that your customers use daily, can be better than building a new app by saving money and time. Furthermore, 65% of smartphone users dont download any new apps in a month. Since users have their core apps such as Facebook, Instagram, WhatsApp etc., they dont look for new ones.