Consumer protection agency investigating Venmos collection practices

The Consumer Finance Protection Bureau is investigating money transfer app Venmo over the way it handles collections, a new regulatory filing shows. First reported by The Wall Street Journal, the filing shows Venmo owner PayPal received a Civil Investigative Demand from the CFPB on January 21st, “related to Venmo’s unauthorized funds transfers and collections processes, and related matters.”

PayPal said in a statement emailed to The Verge that it was working “productively with the CFPB to provide information, as requested, on our practices and processes.” The statement added that Venmo “remains deeply committed to its compliance obligations and the company works closely with regulators around the world.”

A Venmo user’s account may be...

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