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January 28, 2021 12:00 pm GMT

How To Create An Engaging And Useful Chatbot

What makes a good chatbot experience? Most people think of witty responses and machine learning, but the basis of a chatbot UX is actually rooted in content strategy. Learn how to develop a chatbot that sounds human and engages people.

Original Link: https://smashingmagazine.com/2021/01/create-engaging-useful-chatbot/

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