Older adults struggle to access COVID-19 vaccine appointment websites

Buggy websites and complex online tools are being used to schedule COVID-19 vaccine appointments across the United States. The systems are hard to navigate for many people, but they’re particularly inaccessible for older adults. People over the ages of 65 and 75 are prioritized for early waves of vaccination and are most at risk from COVID-19 — but they’re also often uncomfortable and unfamiliar with technology.

“The most vulnerable people are left behind even more so than if we hadn’t used more of a technology-oriented solution,” says Ethan Basch, a medical oncologist at the University of North Carolina at Chapel Hill and physician-in-chief at the North Carolina Cancer Hospital.

Across the country, registration websites for vaccine...

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