Microsoft Store employees are training schools, businesses in remote working

Like many other retailers, Microsoft shut down its physical stores around the world on March 16th. As much of the workforce has shifted suddenly to remote work amid the coronavirus pandemic, so too have some 2,000 Microsoft Store employees who have transitioned to serving customers remotely as part of the company’s Emergency Remote Operations plan, according to a company blog post.

The remote customer support program is optional for employees, and not all are eligible to participate, but Microsoft corporate vice president of stores, David Porter, said in a LinkedIn post that 80 percent of eligible workers signed up.

Employees who participate in the program get a weekly bonus, Porter wrote in the post, adding that the company was...

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