Instagram streamlines its help process with 'Support Inbox' and other tools

The black box of Instagram support just got a little more translucent.

Instagram announced two new features Tuesday designed to make its support and appeals process easier for users to navigate. If you report someone else's account or post, or if you're having a problem with your own account (say, your account was disabled), there are now dedicated portals within the app to manage the problem.

The changes are for "Safer Internet Day," but they're also part of Instagram's larger effort to streamline its support process after widespread complaints that actually getting the company to take action was a slow and opaque process. Read more...