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October 26, 2019 02:34 pm

Symantec Antivirus Crashed Chrome 78

SmartAboutThings tipped us off to an interesting bug reported by ZDNet Thursday:For the fourth time in three months, a Symantec security product is crashing user apps, and this time it's the latest Chrome release, v78, which rolled out earlier this week, on Tuesday, October 22.According to reports on Reddit [1, 2] the Google support forums [1, 2], and in comments on the official Google Chrome blog, Symantec Endpoint Protection 14 is crashing Chrome 78 instances with an "Aw, Snap! Something went wrong while displaying this webpage" error... The errors have been plaguing users for the past two days, with the vast majority of reports coming from enterprise environments, where SEP installs are more prevalent.... According to the antivirus maker, the issues are only affecting SEP 14 users on Windows 10 RS1, Windows Server 2012, and Windows Server 2016 operating systems. Symantec users on other OS versions can fix this by updating to the latest SEP 14.2 release. Users of Microsoft Edge Chromium are also impacted, but the Chromium-based Edge version has not been officially released; hence there are almost no users impacted by this issue in the real world... Symantec blamed the issue on Microsoft's Code Integrity security feature, which Google uses to protect the Chrome browser process. As a temporary solution, Symantec recommends that users exclude Chrome from receiving protection from their antivirus product, or modify their Chrome clients, so the browser starts without Code Integrity protections. However, this opens the browser to various attacks and is not recommended as long as users can simply use another browser until this is fixed. ZDNet adds that the issue "should have not surprised Symantec staff, who received early warnings about this more than three months ago, according to a bug report filed in early August while Chrome 78 was still in testing in the Canary channel."

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