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October 21, 2019 10:50 pm

Disney Does Not Work On Linux Devices

If you plan on streaming content from the new Disney+ streaming service on Linux devices, you'll likely be greeted with Error Code 83. Fedora Linux package maintainer Hans De Goede from the Netherlands first made the unpleasant discovery. gHacks reports: De Goede noticed that Disney+ would not work in any of the web browsers that he tried on systems running Fedora Linux. He tried Firefox and Chrome, and both times Disney+ threw the error "error code 83." Disney+ Support was not able to assist de Goede. It replied with a generic message stating that the error was known and that it happened often when customers tried to play Disney+ in web browsers or using certain devices. Support recommended to use the official applications on phones or tablets to watch the shows or movies. Other streaming services, e.g. Netflix, work fine on Linux. A user on the Dutch site Tweakers dug deeper and uncovered the response code that the site returned when a device or browser was used that could not be used to play streams. According to the information, error code 83 means that the platform verification status is incompatible with the security level. Disney uses the DRM solution Widevine to protect its streams from unauthorized activity. Widevine supports three different security levels, called 1, 2 and 3, which have certain requirements. The supported level determines the maximum stream quality and may even prevent access to a stream if the requirements are not met. It appears that Disney set Widevine to a more restrictive level than its competitors. The decision affects Disney+ on Linux devices and on other devices that don't support the selected Widevine security standard.

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