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May 22, 2019 12:30 pm GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/OY_CT9fPpzU/
Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp
One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration), and — especially over messaging apps — as a place for businesses to connect with their users. Now, customer support specialist Zendesk has made an acquisition so that […]Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/OY_CT9fPpzU/
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