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April 5, 2019 01:00 pm GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/Cgjylio2kGA/
New Celonis tool moves process mining vendor into customer experience
Celonis created the idea of process mining, the act of automating the understanding and improvement of internal processes. But understanding the process in and of itself only gets you so far. Ultimately, companies need to use that information to improve the customer experience and a new operational layer announced today could help them do that. […]Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/Cgjylio2kGA/
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