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May 8, 2018 11:10 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/7AReJPxxVf0/google-assistant-will-call-businesses-for-you-via-duplex
Google Assistant Will Call Businesses For You Via 'Duplex'
At its I/O developer conference today, Google debuted "Duplex," an AI system for accomplishing real world tasks over the phone. "To show off its capabilities, CEO Sundar Pichai played two recordings of Google Assistant running Duplex, scheduling a hair appointment and a dinner reservation," reports Quartz. "In each, the person picking up the phone didn't seem to realize they were talking to a computer. The conversations proceed back-and-forth to find the right time, and confirm what the customer wanted. Even when conversations didn't go as expected, the assistant understood the context, responded appropriately, and carried on the task. (You can listen to the recordings here.)" From the report: It's a far more natural conversation than consumers may be used to with digital assistants. The AI's voice lacks a stilted cadence and comes complete with "ums" and natural pauses (which also helps cover up the fact that it is still processing). It uses the phone's on-board processing, as well as the cloud, to deliver the right response with just the right amount of pause. Google is taking advantage of its primary asset: data. It trained Duplex on a massive body of "anonymized phone conversations," according to a release. Every scheduling task will have its own problems to solve when arranging a specific type of appointment, but all will be underpinned by Google's massive volume of data from searches and recordings that will help the AI hold a conversation. Still, the technology cannot carry on just any conversation. Even though Duplex can seemingly handle far more context than other systems, it only works within a narrow set of queries (Google hasn't listed all of them yet). And despite releasing six new more natural sounding voices for the Assistant product available today, none approached the humanity of its Duplex example.at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/7AReJPxxVf0/google-assistant-will-call-businesses-for-you-via-duplex
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