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February 21, 2018 07:04 pm GMT
How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Read More
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/LM-AKZA21-4/
Onward helps businesses automate their customer service
How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/LM-AKZA21-4/
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