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December 13, 2016 01:00 pm GMT
As more and more people use SMS and messaging apps like Facebook Messenger to interact with friends, it’s only logical that they want to interact with business that way too —and today Salesforce launched LiveMessage, a tool that helpscustomer service reps manage messaging traffic just like any customer interactions in Service Cloud. For starters, it supports SMS/MMS and… Read More
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/2GS4zuvnXlA/
Salesforce LiveMessage brings messaging to Service Cloud
As more and more people use SMS and messaging apps like Facebook Messenger to interact with friends, it’s only logical that they want to interact with business that way too —and today Salesforce launched LiveMessage, a tool that helpscustomer service reps manage messaging traffic just like any customer interactions in Service Cloud. For starters, it supports SMS/MMS and… Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/2GS4zuvnXlA/
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