The Rise and Fall of AIM, the Breakthrough AOL Never Wanted

When we think about the spectacular collapse of once untouchable Internet properties, companies like MySpace and Pets.com come to mind. The rise and fall of AOL Instant Messenger rivals them all. Once the dominant force in digital messaging and a source of innovations that other companies spun off into billions of dollars of businesses, AIM is now mostly dormant. Mashable sat down with three of the early engineers of the program to learn about its origins, why AOL never quite embraced the concept of a free messaging service, getting hacked by Microsoft and the features that never quite made it to users. Read more...