Galaxy S4 Customer Posts Defective Phone Video, Samsung Demands Removal

Samsung smartphones play second fiddle to the iPhone in the U.S., but globally, the Korean company’s handsets are easily the most popular. One disgruntled customer, however, has posted a damaging online video that could put a dent in Samsung’s reputation

On Dec. 2, Canadian resident Richard Wygand posted a YouTube video in which he claimed that his Galaxy S4 was dangerously defective. “I just plugged it in to charge it,” Wygand says in the video. “Went to sleep, woke up to smoke and a little bit of burning.”

Wygand then shows off his S4's damaged power plug, which appears to be severely burned and warped (see the gallery, below). Read more...