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September 26, 2013 05:33 am GMT
What happens when it's easier to call tech support than to Google your problem? Amazon might discover the costly answer to that question depending on how much the owners of its new Kindle Fire HDX tablet's use its Mayday on-demand video customer support feature. And whether they behave themselves
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/08NGPTGtkE0/
Mayday! Mayday! Amazon's On-Demand Support Could Be A Scaling Nightmare
What happens when it's easier to call tech support than to Google your problem? Amazon might discover the costly answer to that question depending on how much the owners of its new Kindle Fire HDX tablet's use its Mayday on-demand video customer support feature. And whether they behave themselvesOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/08NGPTGtkE0/
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