This is the Modem World: Four ways to fix e-commerce and shipping companies

Each week Joshua Fruhlinger contributes This is the Modem World, a column dedicated to exploring the culture of consumer technology.

I'm going out of my head right now. I came home hoping to find my cool new Santa Cruz mountain biking jersey all wrapped in plastic thanks to UPS via Chainlove.com, my crazy-discounted gear site of choice. We're not talking anything expensive -- I think the thing cost me $20, but I was psyched to have a team jersey from my favorite bike company. I'm a bike dork, what can I say?

I should have been skeptical when I tracked my package from the office to learn that it had been left at my "front door" at exactly 2:00 PM. While it's possible the driver hit the 2 PM mark on the head, it's unlikely that he or she left anything at my "front door" given that it's three stories or 76 stairs -- my mom counts and complains every time she visits -- above the street. In fact, every single delivery I've ever received here was tossed over my little wooden fence. But in my head, everything was fine. The jersey was waiting for me, my future as a Santa Cruz team member assured. Victory was mine.

Filed under: Misc, Internet

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