August 30, 2012 07:58 pm GMT
Original Link: http://feeds.mashable.com/~r/Mashable/~3/IG7fNfN0AZ4/
Apples Secret Employee Training Manual Revealed
The secret's out. Apple's confidential employee training manual has been revealed to the masses.
The latest Genius Training Student Workbook for Apple sales staff landed in the hands of Gizmodo, which shared its spoils on Tuesday. It should be noted, however, that nowhere in the story does Gizmodo mention Apple confirming that the manual is legitimate.
Still, it is compelling reading. The book schools employees on basic human behavior, and helps them relate to customers -- all in the name of a sale. "Everyone in the Apple Store is in the business of selling," the manual states pointedly.
Selling is summed up in the acronym, APPLE, which stands…
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