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August 14, 2012 01:00 pm PDT
Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/XOlh7km26vg/how-to-compound-bad-business-w.html
How to compound bad business with bad social media: @Progressive's crummy job explaining the company's legal defense of a policy-holder's killer
Last night, Mark wrote about Matt Fisher's experience with Progressive Insurance, the insurer for his late sister, who was killed in a traffic accident. Progressive tried to deny Fisher's claim (the other driver was underinsured, but Fisher's Progressive policy included coverage for underinsured third parties) In order to collect full benefits, Fisher's family has had [...]Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/XOlh7km26vg/how-to-compound-bad-business-w.html
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