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October 14, 2011 11:05 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/brn5_UcUP-4/nasa-cto-says-help-desks-may-disappear
NASA CTO Says Help Desks May Disappear
Lucas123 writes "NASA's Jet Propulsion Laboratory has placed its data, from photos of Mars to top secret government information, in 10 different public or private clouds. JPL's 5,000 workers have access to that data with any mobile devices they want to use, as long as it has first been secured. Because JPL's and other workforces are becoming more mobile, a help desk as it's known today may soon become unnecessary, according to JPL's IT CTO Tom Soderstrom. 'Have you ever called a help desk for your mobile device? What do you do? Probably, the first you do is Google or Bing it,' he said. 'If you can't get your answer there, you ask your friends who are like you. For us, that's the workgroup.'" 
Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/brn5_UcUP-4/nasa-cto-says-help-desks-may-disappear
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