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June 24, 2011 07:01 pm GMT
Customer support startup Get Satisfaction is partnering with social marketing company Involver today to update its Facebook app to become more customer-friendly. Get Satisfaction's Facebook app, which launched last year, adds a customer support tab for a brand's Fan Page.Customers can begin wall discussions in the form of four topic types: Ask a Question, Share an Idea, Report a Problem, or Give Praise. When customers begin to post a question, Get Satisfaction searches for and suggests similar threads to give consumers instant answers to commonly asked questions. 
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/I8XyEYGwi3I/
Get Satisfaction Upgrades Social Customer Support Forum On Facebook
Customer support startup Get Satisfaction is partnering with social marketing company Involver today to update its Facebook app to become more customer-friendly. Get Satisfaction's Facebook app, which launched last year, adds a customer support tab for a brand's Fan Page.Customers can begin wall discussions in the form of four topic types: Ask a Question, Share an Idea, Report a Problem, or Give Praise. When customers begin to post a question, Get Satisfaction searches for and suggests similar threads to give consumers instant answers to commonly asked questions. Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/I8XyEYGwi3I/
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