February 27, 2011 11:13 pm EDT

Gmail accidentally resetting accounts, years of correspondence vanish into the cloud?

If you've got a working Gmail account, you might want to back it up every so often -- as many as 500,000 Gmail users lost access to their inboxes this morn, and some of them are reporting (via Twitter and support forums) that years worth of messages, attachments and Google Chat logs had vanished by the time they were finally able to log on. While we haven't experienced the issue personally, we're hearing that the bug effectively reset some accounts, treating their owners as new users complete with welcome messages. For its part, Google says that the issue "affects less than .29% of the Google Mail userbase," engineers are working to fix the issue right now, and that missing messages will be restored as soon as possible. We'll soon see if this is a momentary setback... or a lengthy wakeup call.

[Thanks to everyone who sent this in]

Gmail accidentally resetting accounts, years of correspondence vanish into the cloud? originally appeared on Engadget on Sun, 27 Feb 2011 18:13:00 EDT. Please see our terms for use of feeds.

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