Microsofts latest AI CoPilot could be the voice behind a deluge of work emails

If you notice that emails from salespeople or responses from customer support agents seem a bit off — or that they’ve gotten a significant bump in writing quality — you may be have AI to thank. Microsoft has announced that it’ll be introducing AI features into Dynamics 365, its set of enterprise apps for customer relationship management and resource planning.

The company calls the set of features “CoPilot,” and is pitching it as a way to help businesspeople “create ideas and content faster, complete time-consuming tasks, and get insights and next best actions.” That involves things like having an AI write customizable emails to customers and automatically generate meeting summaries, write a response to customer service chats and emails...

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