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August 19, 2021 03:24 pm GMT

12 Ways to Reduce Customer Churn Rate

About 44% of businesses focus on customer acquisition, while only 18% focus on customer retention. This lack of focus on customer retention has led to considerable losses in Saas and the eCommerce industry. It is estimated that such industries lose about 1.6 trillion dollars every year because of higher churn rates. A certain amount of...

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