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November 26, 2020 06:18 pm

Microsoft Productivity Score Feature Criticised as Workplace Surveillance

Microsoft has been criticised for enabling "workplace surveillance" after privacy campaigners warned that the company's "productivity score" feature allows managers to use Microsoft 365 to track their employees' activity at an individual level. From a report: The tools, first released in 2019, are designed to "provide you visibility into how your organisation works," according to a Microsoft blogpost, and aggregate information about everything from email use to network connectivity into a headline percentage for office productivity. But by default, reports also let managers drill down into data on individual employees, to find those who participate less in group chat conversations, send fewer emails, or fail to collaborate in shared documents. "This is so problematic at many levels," tweeted the Austrian researcher Wolfie Christl, who raised alarm about the feature. "Employers are increasingly exploiting metadata logged by software and devices for performance analytics and algorithmic control," Christl added. "MS is providing the tools for it. Practices we know from software development (and factories and call centres) are expanded to all white-collar work."

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