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December 11, 2019 01:30 am
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/J4RalndWvyc/nikon-is-killing-its-authorized-repair-program
Nikon Is Killing Its Authorized Repair Program
According to iFixit, Nikon is ending its authorized repair program next year, "likely leaving more than a dozen repair shops without access to official parts and tools, and cutting the number of places you can get your camera fixed with official parts from more than a dozen independent shops to two facilities at the ends of the U.S." From the report: That means that Nikon's roughly 15 remaining Authorized Repair Station members are about to become non-authorized repair shops. Since Nikon decided to stop selling genuine parts to non-authorized shops back in 2012, it's unlikely those stores will continue to have access to the specialty components, tools, software, manuals, and model training Nikon previously provided. But Nikon hasn't clarified this, so repair shops have been left in the dark. In a letter obtained by iFixit, Nikon USA told its roughly 15 remaining Authorized Repair Station members in early November that it would not renew their agreements after March 31, 2020. The letter notes that "The climate in which we do business has evolved, and Nikon Inc. must do the same." And so, Nikon writes, it must "change the manner in which we make product service available to our end user customers." [...] In a statement, Nikon confirmed the termination of Authorized Repair Stations contracts after March 2020. Authorized service, Nikon stated, will be provided at its Melville, NY and Los Angeles, Calif. facilities. "We remain committed to providing the best product support and repair services to our customers," Nikon stated. Nikon did not answer our questions about the former authorized shops' access to parts or other official services.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/J4RalndWvyc/nikon-is-killing-its-authorized-repair-program
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