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September 10, 2018 02:40 pm

How Facebook's WhatsApp Destroyed A Village

The proliferation of affordable smartphones, dwindling data prices, and apps and services that are designed to work swiftly on such patchy infrastructure have changed how people in developing markets marred with poor literacy level such as India communicate, do business, and get their education. But it has also come at a cost. In the recent months we have learned about Facebook's struggle to contain violence in Myanmar, BuzzFeed News has a chilling story on how rumors circulated through WhatsApp, which is also owned by Facebook, are causing real violence in India, the world's second largest internet market. From the report: WhatsApp, a Facebook-owned messaging service, is used by more than 200 million people in India, its largest market. It's become an inextricable part of the country's culture and social fabric, widely used by younger and older generations alike. It's one of Facebook CEO Mark Zuckerberg's crown jewels, an app he acquired for $19 billion in 2014 that began as a messaging platform but is now evolving into something more, with a new payments feature already being tested in India. Lately, however, WhatsApp has been getting Indians killed. In June, rumors about child kidnappers shared on the service inspired a mob of hundreds to lynch a 29-year-old man and his friend who were passing through a village in Karbi Anglong, a district in the eastern part of the country. In July, two weeks after the Rainpada incident, hundreds of people hurled stones at an IT worker who was visiting the South Indian village of Murki, killing him. Since May, there have been at least 16 lynchings leading to 29 deaths in India where public officials say mobs were incited by misinformation on WhatsApp. As Facebook wrangles an ongoing crisis of public confidence over its role in spreading misinformation throughout the 2016 US presidential election, the company is grappling with a different kind of problem in places like Rainpada, where its products have abetted flesh-and-blood harm. In attempting to fulfill Facebook's current mission -- to "give people the power to build community and bring the world closer together" -- Zuckerberg and his team of Silicon Valley-based executives failed to foresee its malignant applications: misinformation, propaganda, rumor, hate.

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