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May 28, 2018 11:50 am +02
Original Link: https://www.smashingmagazine.com/2018/05/successful-ux-project-healthcare-sector/
How To Deliver A Successful UX Project In The Healthcare Sector
A mid-career UX researcher was hired to understand the everyday needs, perceptions, and concerns of patients in a hospital in Berlin, Germany. She used rigorous observation and interviewing methods just like she teaches them to design thinking students at a nearby university. She returned with a handful of actionable insights that our product team found useful, somewhat at least.However, we were surprised that her recommendations gravitated towards convenience issues such as Patients want to know the food menu or Users struggle to remember who their doctors are.Original Link: https://www.smashingmagazine.com/2018/05/successful-ux-project-healthcare-sector/
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