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May 17, 2018 04:45 pm

Google Won't Confirm If Its Human-Like AI Actually Called a Salon To Make an Appointment As Demoed at I/O

The headline demo at Google's I/O conference earlier this month continues to be a talking point in the industry. The remarkable demo, which saw Google Assistant call a salon to successfully fix an appointment, continues to draw skepticism. News outlet Axios followed up with Google to get some clarifications only to find that the company did not wish to talk about it. From the report: What's suspicious? When you call a business, the person picking up the phone almost always identifies the business itself (and sometimes gives their own name as well). But that didn't happen when the Google assistant called these "real" businesses. Axios called over two dozen hair salons and restaurants -- including some in Google's hometown of Mountain View -- and every one immediately gave the business name. Axios asked Google for the name of the hair salon or restaurant, in order to verify both that the businesses exist and that the calls were not pre-planned. We also said that we'd guarantee, in writing, not to publicly identify either establishment (so as to prevent them from receiving unwanted attention). A longtime Google spokeswoman declined to provide either name. We also asked if either call was edited, even perhaps just cutting the second or two when the business identifies itself. And, if so, were there other edits? The spokeswoman declined comment, but said she'd check and get back to us. She didn't.

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