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September 11, 2017 08:00 am

As Robots Move Into Amazon's Warehouses, What's Happening To Its Human Workers?

An anonymous reader writes:A 21-year-old Amazon warehouse worker has been replaced by "a giant, bright yellow mechanical arm" that stacks 25-pound bins. "Her new job at Amazon is to baby-sit several robots at a time," reports the New York Times, "troubleshooting them when necessary and making sure they have bins to load... [T]he company's eye-popping growth has turned it into a hiring machine, with an unquenchable need for entry-level warehouse workers to satisfy customer orders." Even though Amazon now has over 100,000 robots, they still plan to create 50,000 new jobs when they open their second headquarters. "It's certainly true that Amazon would not be able to operate at the costs they have and the costs they provide customers without this automation," said Martin Ford, author of the futurist book Rise of the Robots. "Maybe we wouldn't be getting two-day shipping." Amazon's top operations executive says they're saving less-tedious jobs for the humans who work as "pickers" and "stowers" for the robots. "It's a new item each time," Mr. Clark said. "You're finding something, you're inspecting things, you're engaging your mind in a way that I think is important." The Times reports that the robots "also cut down on the walking required of workers, making Amazon pickers more efficient and less tired. The robots also allow Amazon to pack shelves together like cars in rush-hour traffic, because they no longer need aisle space for humans, [meaning] more inventory under one roof, which means better selection for customers." "When Amazon installed the robots, some people who had stacked bins before took courses at the company to become robot operators. Many others moved to receiving stations, where they manually sort big boxes of merchandise into bins. No people were laid off when the robots were installed, and Amazon found new roles for the displaced workers, Clark said... The question going forward is: What happens when the future generations of robots arrive?"

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