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November 24, 2016 01:19 am GMT
Original Link: https://www.smashingmagazine.com/2016/11/does-conversation-hurt-or-help-the-chatbot-ux/
Chatbot UX Does Conversation Hurt Or Help?
Chatbot fever has infected Silicon Valley. The leaders of virtually every tech giant including Facebook, Google, Amazon and Apple proclaim chatbots as the new websites, and messaging platforms as the new browsers. “You should message a business just the way you would message a friend,” declared Mark Zuckerberg when he launched the Facebook Messenger Platform for bots. He and the rest of the tech world are convinced that conversation is the future of business.Original Link: https://www.smashingmagazine.com/2016/11/does-conversation-hurt-or-help-the-chatbot-ux/
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