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October 13, 2016 12:00 am

Ford's Buggy Infotainment System Referred To By Engineers As 'Polished Turd' and 'Unsaleable'

Lucas123 writes: A class-action lawsuit against Ford and its MyFord Touch in-vehicle infotainment system -- originally based on a Microsoft platform -- has brought to light corporate documents that show engineers at the Dearborn carmaker referred to the problematic technology as a "polished turd" that they feared would be "unsaleable." The documents even reveal that Henry Ford's great grandson experienced significant problems with MyFord Touch. In one incident, Edsel Ford was forced to wait on a roadside for the system to reset and could not continue to drive because he was unable to use the IVI's navigation system. The lawsuit describes an IVI screen that would freeze or go blank; generate error messages that wouldn't go away; voice recognition and navigation systems that failed to work, problems wirelessly pairing with smartphones, and a generally slow system. Ford's CEO Mark Fields even described his own travails with the SYNC IVI, referring to it as having crashed on several occasions, and that he was so frustrated with the system he may have damaged his car's screen out of aggravation. The civil suit is expected to go to trial in 2017.

Read more of this story at Slashdot.


Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/QdlP3K8aC3I/fords-buggy-infotainment-system-referred-to-by-engineers-as-polished-turd-and-unsaleable

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