Conversational Interfaces: Where Are We Today? Where Are We Heading?

Computers and human beings dont speak the same language. So, to make interaction possible, we rely on graphical user interfaces (GUIs). But GUIs come with a natural barrier: People have to learn to use them. They have to learn that a hamburger button hides a menu, that a button triggers an action.

But with technology evolving and language recognition and processing improving, we are on a path that could make interaction with digital services more intuitive, more accessible and more efficient — through conversational interfaces.

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