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March 18, 2016 07:27 am PDT
Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/if8hGY-YN3A/barts-twitter-manager-drops.html
BART's twitter manager drops truth-bombs, world cheers
On Wednesday night, the person who runs the Twitter feed for San Francisco's BART system began answering riders' frustrated tweets with frank, honest statements that eschewed the bland "thank you for your feedback" and the chipper "we're working on it!" norms of corporate social media in favor of brutally honest assessments of the sorry state of the system, starting with, "BART was built to transport far fewer people, and much of our system has reached the end of its useful life. This is our reality." (more…)
Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/if8hGY-YN3A/barts-twitter-manager-drops.html
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