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May 14, 2015 12:00 am
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/VpR44_ObHrw/worlds-rudest-robot-set-to-simulate-the-fury-of-call-center-customers
World's Rudest Robot Set To Simulate the Fury of Call Center Customers
An anonymous reader writes: A New Zealand-based company called Touchpoint Group has unveiled the world's angriest robot, which is designed to help train call center employees in the art of dealing with frustrated customers. The project, named Radiant, will involve one of Australia's biggest banks, which is providing researchers with recordings of real-life interactions with customers. Once finished Radiant will simulate hundreds of millions of angry customer interactions, helping companies better understand what triggers heated calls.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/VpR44_ObHrw/worlds-rudest-robot-set-to-simulate-the-fury-of-call-center-customers
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