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November 24, 2022 01:04 am

HBO Max is working on a fix for playback errors on Apple TV 4K

A black, red, and yellow rendition of the HBO Max logo.
Illustration by Alex Castro / The Verge

If you’ve been running into abrupt “can’t play title” errors when trying to stream HBO Max content on your Apple TV 4K, you're not alone. I ran into the issue last week, and found that others are also dealing with it.

The issue seems to specifically occur on Apple TV 4K devices (all generations) running tvOS 16.1, and is happening on the latest HBO Max app version 52.50.1 (released Nov 16, 2022). For some, the issue is intermittent, and can be dodged through simple troubleshooting steps like force quitting the app, logging out of the app, reinstalling it, or restarting the Apple TV.

HBO’s SVP of Communications Chris Willard tells The Verge they’re “aware and working on a fix.” The company’s specialized support team followed up with my...

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