T-Mobile social media support workers are trying to form a union

Workers on T-Mobile’s social media customer service team, who respond to customer questions, comments, and complaints on sites like Twitter and Facebook, are trying to start a union. On Wednesday, they announced the creation of the “T-Force Social Care Alliance,” posting a letter tying their decision to pay cuts, layoffs, and management’s lack of response to employees raising concerns about those issues.

The letter says that T-Mobile has cut monthly bonuses for T-Force (the carrier’s name for its social media support team), instead replacing them with “micro-raises” and an annual bonus, which the alliance claims there are very few details about. According to the letter, workers may end up with thousands of dollars less per year —...

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