Twitter shopping features could lead to individual or societal harm, according to leaked memo

Shopping features on Twitter pose content moderation risks and could be used “in a way that leads to individual or societal harm,” according to an internal memo sent to a team of Twitter employees.

The memo, a portion of which was obtained by The Verge, was sent in early July to a group of Twitter employees across various teams, according to a person with knowledge of it. In the email, some existing and not-yet-released features of Twitter shopping are categorized as high risk, with the email warning that content moderation hasn’t been prioritized in shopping.

First rolled out last summer, Twitter shopping allows brands to list items for sale and pin a handful of products at the top of a merchant’s profile. Unlike similar features on...

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