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January 5, 2022 03:44 pm GMT

What happens when Amazon accidentally sends all of their support traffic your way?

A sudden massive spike in web traffic is something every tech startup dreams of (unless youre on the SRE team). When it happened to us at Openbase, we were thrilled. While we already take in ~400k visitors per month, we wanted to be thorough and dive into our analytics in order to find the source of all this new traffic, in hopes that we could capitalize on it and keep the trend going.

A graph displaying a sudden increase in web traffic on GA

Unfortunately, this proved to be a little difficult to investigate. All of the traffic was direct, meaning that the sudden influx of users werent clicking on a viral tweet. Instead they were typing openbase.com directly into their browser URL bar - or so we thought. After a few mentions of this during our morning standup meetings, and a cursory glance at the horizon for unsolicited Go to Openbase.com right now billboards, the investigation took a backseat while we went back to the typical startup stuff. New features, improving the world of open source, building Yelp for package discovery, etc.

Then the strange support tickets started flowing in. FireTV not working. My package came but its broken. We redeemed an Amazon gift card and wanted the money back on the card. - Okay perhaps that last one (which is entirely real) was a bit of a helpful clue.

For some reason, Amazon support requests were coming to us.

Gif of Ryan Reynolds saying "But Why?"

At first glance, Openbase.com doesn't share any similarities with Amazon.com. To start, were not an ecommerce brand, were an open source package search and discovery platform. A and O are very far apart from each other on a standard QWERTY keyboard. Why then were we getting a 900% increase in direct traffic from angry Amazon.com customers?

After pouring through all of our analytics services, logs, and anything else we could think of, we still had nothing. Finally, through a third party SEO service, we found a new backlink - http://amazom.com - which redirects to https://openbase.com. Surprisingly, this link isnt just the result of fat-fingering, a quick google search will reveal this typo exists all across the web.

A whois record showing Amazon ownership

Heres where things get really strange - Amazon owns this domain. Why does it redirect to us at Openbase? Is it possible that the almighty DevOps at Amazon love Openbase SO MUCH? Why did the traffic start pouring in on December 4th? Why did one of Kaitlyns 2 pack color changing mugs arrive broken in the box? We dont know. Weve reached out to Amazon for clarification, and are excited for (but certainly not expecting) an explanation.

Weve learned a few things from this ordeal:

  1. Always investigate traffic spikes thoroughly
  2. Angry users understandably dont care that Openbase.com looks nothing like Amazon
  3. Double boxing, along with plenty of styrofoam and bubble wrap isnt always enough to ensure mugs dont break in transit. While we dont do any shipping here at Openbase, we do care very deeply about open source packages, so be sure to start your search for tools, frameworks, and libraries at openbase.com

Original Link: https://dev.to/tevko/what-happens-when-amazon-accidentally-sends-all-of-their-support-traffic-your-way-3bhg

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