Twitter is testing changes to the way it handles reported tweets

Twitter says it is testing an overhaul to the process for reporting tweets, which it says will ultimately make it easier for users to alert the company to abusive or suspicious behavior. The approach being tested with a small group of users in the US streamlines the current reporting process so that a person reporting a tweet doesn’t have to choose from a list of pre-selected descriptions of what rule a tweet is violating. Instead, the company says, it will ask the user what happened in a “symptoms-first” approach to gather more complete information.

The blog post used the example of a patient in an emergency; the doctor doesn’t ask them, “Is your leg broken?” but rather, “Where does it hurt?” instead. Brian Waismeyer, a data scientist...

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