Zoom buys Five9 for $14.7 billion to deliver even more happiness

Videoconferencing platform Zoom is acquiring cloud contact center software company Five9 for $14.7 billion, the company announced.

“We are continuously looking for ways to enhance our platform, and the addition of Five9 is a natural fit that will deliver even more happiness and value to our customers,” Zoom CEO Eric Yuan said in the announcement. He added that the deal will add more business clients to Zoom’s customer base, and that Five9 is “complementary” to its Zoom Phone cloud system.

Under the terms of the deal, Five9 will become an operating unit of Zoom, and CEO Rowan Trollope will become a president at the company reporting to Yuan. In 2020, Five9’s full-year revenue was up 33 percent year over year to $435 million.

Five9 is...

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