Why small design decisions can matter

While we usually look for major features in a device — speed or sound quality or picture sharpness — sometimes it’s the little things that can make or break your experience with that device.

I realized this recently when I bought myself a pair of Jabra Elite 75t earbuds for day-to-day use. I really liked my new earbuds. But while my previous headset came with a detachable loop that you could use to attach it to a bag or a keyring or whatever, the Jabra case has no way of attaching to anything.

Now, I wasn’t about to return the earbuds because of this, but it did cause me to growl a little. In order to get that same convenient functionality I had enjoyed with my previous earbuds, I had to buy a cheap silicone cover for the case — one...

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