Microsoft says its customer support tools were compromised by the SolarWinds hackers

Microsoft says some of its customer support tools were accessed by the hacking group Nobelium, which was also connected to the separate SolarWinds attack, due to a Microsoft customer service agent’s computer being compromised. Microsoft told Reuters that the agent had limited access, and was able to see things like what services customers used, and their billing contact information. According to Microsoft, the hackers used the info gleaned from the tools to start “highly targeted” attacks on specific Microsoft customers.

The attack, Microsoft says, was part of a larger Nobelium campaign largely focused on IT companies and governments throughout the world. The company says it’s reached out to the customers who were affected by the hacking...

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